Frequently
Asked
Questions

Questions about working with us?
More information about one of our marketplaces?
We’ve complied all the essential info in one place for you.

Muloot

Why should I expand into the UK and EU?

As an online marketplace trader, expanding your existing business is the next sensible step. The UK shares the same language as the US, Canada, Australia and New Zealand and the product categories and restricted lists are almost identical. This makes the UK the logical place to start!

How can I expand into the UK and EU?

There are two main options to explore when looking to expand. You can use your existing business entity or you can set up a UK company to trade within Europe.

How do I expand using my existing business entity?

By setting up using your existing business entity you will be a foreign company operating in an overseas marketplace. You must register your business for VAT before you start to trade. You will also need to apply for an EORI number, this is issued with your UK VAT application.

What is VAT and how long does it take to register?

VAT (Value Added Tax) is simply a sales tax that you collect on behalf of the customer and pay to the Government. It is different to sales tax as the price the customer pays includes VAT. VAT is normally 20% in the UK, however rates can vary depending on the product or scheme. Registering your existing business entity for UK VAT can take up to 3 weeks.

What is an EORI number and how long does it take to get one?

EORI (Economic Operator Registration and Identification number) is used for shipment to the UK with a customs value of over $800. Obtaining an EORI number takes up to three working days.

How will I receive funds from my UK and EU sales?

As your sales will be made in the UK or EU, sales will be in GBP and Euros. Usually fortnightly disbursements will be made to your existing business account and converted into your home currency. ACCS conversion fees will apply – this can be between 3.5-6%.

How do I expand by setting up a UK limited company?

You will need to register your company at Companies House UK. Registration can take a little as 48 hours. Once your UK limited company is registered, if you are not resident in the UK, you will need to register for UK VAT before you start to trade. You will also need to apply for an EORI number, this is issued with your UK VAT application.

What is an EORI number and how long does it take to get one?

EORI (Economic Operator Registration and Identification number) is used for shipment to the UK with a customs value of over $800. To obtain an EORI number takes up to three working days.

How will I receive funds from my UK sales?

As a UK limited company, we can open you a UK business account to trade within Europe. As your sales will be in GBP, this can save you money on currency exchange as funds will be disbursed into your UK account without the need to exchange them.

Newegg

What is the monthly traffic to the site?

49 million unique visits per month

How many countries can you sell into via Newegg?

80

Is there a joining fee?

No

What are the best GMV product verticals on Newegg?

Computer components, CE, Tech, Gaming peripherals and SMART home.

How do you set up an account on Newegg?

Newegg is an invite-only channel, so all sellers are subject to approval following completion of a pre-boarding form. Once approved, you’ll be sent an invite giving you access to the seller portal.

Who is responsible for tax?

Newegg act as merchant of record on all transactions and is therefore responsible for all US tax. In all other countries, Newegg collects a remit for the seller to pay. If you are delivering the products yourself, you need to send them delivered duty paid to avoid customs delays.

What are the fees?

Categorised commission is 12 % if you’re selling in the US. In other countries, it varies from 8% to 15% depending on category.

What are your payment terms?

Sellers are paid out weekly (Wednesday) on a net 15-day term

How do you get paid?

Pay Pal, wire transfer, Payoneer or WorldFirst

What is Newegg Global?

Newegg Global is a cross-border selling program designed to make it easy for you to sell products to new customers from around the world. Whether you are new to selling globally or an experienced cross-border seller, the program is designed to give you the ability to sell to markets that make sense for your business and scale its growth overseas.
Newegg has identified key markets that are cross-border friendly, starting with more than 50 countries now available to qualified sellers.

What are your options for shipping?

Shipped by Seller
You can ship products directly to customers with your preferred carrier, as long as you have the ability to ship the package internationally and deliver the order to the customer within the committed delivery time. Below are some commonly used international shipping carriers:

• UPS
• FedEx
• DHL
• EMS / Postal

All packages must be trackable during transit and shipped with Customs Duties and Taxes prepaid (Delivered Duty Paid, or DDP).

Shipped by Newegg (SBN)
You can use SBN, Newegg’s award-winning order fulfilment service to save time and cost. Newegg picks, packs and ships the order straight to international customers on your behalf. Newegg also handles returns and customer services on SBN orders. The rates are typically more than 17% lower when compared to similar fulfilment services offered by other marketplaces.

How are customs duties and import taxes calculated and charges?

Newegg calculates and charges customer for Customs Duties and any applicable taxes at time of order checkout. If you are shipping the order directly to the customer, Newegg will remit the full amount back to you during regularly scheduled payments.

How do you manage returns?

You are asked to provide a minimum 30-day guarantee behind each order. Newegg does not require you to offer free return shipping on international orders, although it is highly recommended.
For products that are fulfilled through Ship by Newegg, Newegg will be the party responsible for approving and processing customer returns on your behalf.

In countries where you cannot offer a local return address and Newegg Return Service is available, you are automatically enrolled into Newegg Return Service in order to provide the best customer service possible.

Is there a fee to join Newegg Global?

There is no fee to join Newegg Global. For Newegg Global commission rates, refer to the Commission Rate section

Who handles customer service?

Shipped by Seller
For items shipped by seller, you are responsible for servicing and communicating with the customer. For any inbound customer inquiries or questions, you are asked to respond to all messages within 48 hours or before the end of next business day, whichever comes first.

If a customer’s inquiry or question is not addressed within the allowed response time period, Newegg customer service will step in as necessary to respond to or resolve the issue at their discretion on your behalf.

You are not required to have a local customer service support by phone, as long as you have a valid customer service e-mail address with which customer can reach you and receive timely responses.

Shipped by Newegg
Newegg provides 24-hour customer service on your behalf in local languages through email and chat, with selective countries offering local language phone support. Newegg return service is automatically provided on all SBN orders.

With local language customer service and return processing (local return address in selective countries), you can be sure that customers are provided with world-class customer service. Newegg simplifies international customer service, so you can focus on growing your business.

Who is responsible for fraud prevention?

Newegg is responsible for checking customer information for potential fraud. Once the customer information is validated, the order confirmation will be sent to your Seller Portal. This is when the 72-hour auto-void deadline begins.

For a full list of Newegg FAQs
https://www.newegg.com/sellers/index.php/faqs/

Fruugo

What are up the costs of trading on Fruugo?

It is purely commission based at 15%, there are no monthly or set-up fees. There is a 2.35% transaction charge.

What categories can you sell on Fruugo?

It covers pretty much all categories. The key is to be well-priced and provide detailed product descriptions.

Which countries can you sell in?

You can choose from 32 countries including the UK, the US, Europ, Japan, China, India and Russia.

Do you need to provide your own translations?

No, Fruugo will automatically translate your texts into 17 languages.

What about shipping?

We can help you with solutions for different routes. You can specify shipping rates for different countries.

What about returns?

The customer pays unless damaged or faulty.

How do you list your products?

• CSV or XML feeds
• Ecommerce platform plug-ins e.g. Magento, Shopify, WooCommerce, Big Commerce, Prentashop
• Integration partners: Customisable plug-ins and Channel Advisor, Plentymarkets

How do you get the paid?

Weekly after a 2-week cooling-off period.

Taxes

If you are a UK seller, UK VAT is added.

Customers per week?

1 million weekly visitors

Anything else you need to know?

Product listed on Fruugo also appear on their affiliate sites – Cosmetics, Toys, Perfumes, Watches, Supplements, Shoes, Haircare Megastores and Myfaveshop (Swarovski approved partner site)

Trade Me

What are the costs of trading on Trade Me?

Commission is set at 7.9% for each transaction. There is also a 1.95% transaction charge and monthly storefront fee of $79.

What categories can you sell on Trade Me?

It covers pretty much all categories.

What about shipping?

We can help you with solutions for different routes. Lots of UK sellers do well on Trade Me with cost-effective solutions.

What about returns?

Ideally you need to have a local return address. We can help with this and 3PL solutions.
Most of its sellers cover for incorrect dispatches/faulty goods and charge for returns in other circumstances.

How do you list your products?

• Versatile API end
• TradeRunner (free extension) with BigCommerce, Magento, Shopify and WooCommerce
• Tradevine – works with Shopify
• Channel Advisor, N2, Intelligent Reach, Blackpepper, EstarOnline, Solutionists, Fusion Factory, Mventory,
• CSV/XML

How do you get the paid?

Daily if you have a NZ Ping account; otherwise monthly via Ping. We can help you with Foreign Exchange account ideas.

Taxes

Duty starts at $400, $220 for clothes.

How many customers per shop on Trade Me?

Put it this way, there are 4.5m registered users and nearly 1 million visitors a day.

Anything else you need to know?

Electrically wired goods must have Aus/NZ plugs.

Catch

What are up the costs of trading on Catch?

There is categorised commission on each transaction ranging from 9% to 20%, plus a monthly storefront fee of $49.99, which is waived for the first 2 months.

What categories can you sell on Catch?

It covers pretty much all categories with a strong emphasis on discount branded goods.

What about shipping?

We can help you with solutions for different routes. Lots of UK sellers do well on Catch with very cost-effective solutions.

What about returns?

Returns comply with Australian law. Ideally you need to provide a local return address. Catch can help with this and 3PL solutions. Most of its sellers cover for incorrect dispatches/faulty goods and charge for returns in other circumstances.

How do you list your products?

• Catch feeder (Shopify plug in)
• Barcode database (NB may not have all sellers inventory)
• Integration Partners: Channel Advisor, Intelligent Reach, Omnivore, Fusion Factory, Linnworks, Seller Cloud, C2 Corner, Shopping Feed, CED Commerce
• These work with: Neto, Shopify, Woo Commerce, Bigcommerce, Magento, Demandware, SAP Hybris and more.

How do you get paid?

This can either be wired back through your bank or through a foreign exchange account. Weekly after 14 days.

What about taxes?

10% GST is added onto all items in basket. Catch pays the Australian government for revenues up to $75k, after which Australian tax registration is needed. If product is over $1000, you need to collect and pay GST directly.

Customers per week?

2 million weekly visitors

Why when I’m already on other Australian channels

Catch is the second biggest marketplace in Australia and growing fast.

Anything else you need to know?

Electrically wired goods must have Aus/NZ plugs and electrical compliance certification.

MercadoLibre

What is MercadoLibre?

MercadoLibre (NASDAQ: MELI) is the largest e-commerce ecosystem in Latin America. It offers a wide range of services to sellers and buyers throughout the region including marketplace, payments, advertising, and e-building solutions. It operates in 19 countries including Argentina, Brazil, Chile, Colombia, Mexico, Peru, Uruguay and Venezuela. MercadoLibre is the 7th most visited retail site in the world.

What is the MercadoLibre Cross-Border Trade Program?

The MercadoLibre Cross-Border Trade Program (aka MercadoLibre CBT) aims to help international merchants to sell throughout Latin America.

What countries are enabled for MercadoLibre CBT?

Currently cross-border trade (CBT) is enabled in Brazil, Mexico, Argentina and Colombia. In the coming months, additional countries will be added with the goal of enabling CBT in most of the 19 countries where MercadoLibre operates.

Are there any requirements for selling on MercadoLibre?

No. Any international seller can register to sell on MercadoLibre through the MercadoLibre CBT platform. However, there are certain limits on new accounts. The current tools and systems are geared toward higher-volume sellers as opposed to individuals.

How much does it cost to sell on MercadoLibre?

MeLi fees:
Mexico – 17.5%
All other countries – 16%

MercadoLibre only charges a product fee. This fee includes financing services for buyers (payment in instalments) and the option to participate in campaigns and promotions. In addition to this commission, if you are selling products with Free Shipping (e.g. Mexico) you will need to consider the shipping costs associated with every sale transaction. More info? Check out the free shipping cost rules. How do you calculate the price to be paid by the buyer? Click here.

Is there any fee to list items?

No, under the Cross-Border Trade Program, there are no fees to list items.

How do you set up a merchant account?

A single account lets you sell into Mexico, Brazil, Chile and Argentina. Simply list your products in the Merchant Portal and MeLi replicate them across the main markets. You can set up different pricing for each area (different tax-exempt thresholds). Buyers pay in local currency and merchants receive disbursement in USD.

What products sell well in MercadoLibre?

MercadoLibre is a broad e-commerce site, and coverage spans across multiple categories. Top categories are Electronics and Accessories, Cell Phones, Fashion, Home and Garden, Car Accessories, and Sporting Goods. Lower Average Selling Price (ASP) items (less than USD$50) and lighter items (less than 2lb) convert faster and can help new sellers build their reputation.

How do I load my products in MercadoLibre?

Currently, there are two ways for you to upload your catalogue to MercadoLibre CBT:

  • APIs: If you want to integrate directly using the site’s APIs, this is the best solution for you.
  • Third party software providers such as Channel Advisor. These providers are fully integrated with MercadoLibre CBT

Can I provide my content in English?

Yes. MecadoLibre will automatically translate your title and description to Spanish and Portuguese. Bear in mind that the automatic translation isn’t perfect and won’t be optimized for search. If you can translate your content yourself, this will help drive sales conversion.

How do you get paid?

Recommended Account: Payoneer USD Account
• International wire transfers every 2 weeks in USD. Payment will include all orders delivered up to 2 days before payment generation.
• Minimum transfer amount is $500
• Transfers are accompanied by a corresponding report to indicate the orders included

What about tax?

Mexico
Import VAT and customs duty must be paid before goods are released from customs.
• Standard Mexico VAT – 16%
• Import duties – 0%-20%
• No duty if the product value (excluding shipping and insurance) does not exceed US$300 and No VAT if the value does not exceed US$50

Brazil
Brazil has probably the most complex tax regime in the world!
• ICMS – value added tax which varies between states ranges from 7%-25%
• Import duties – can be as much as 60% of the value of goods
• Maximum value for goods imported into Brazil is $3000 USD

Chile
In addition to import duty and sales tax, some goods are also charged luxury tax (15%) or beverage tax (31.5% or 20.5%).
• Average duty rate is 6%.
• Majority of goods from the UK enter Chile at 0% tariff
• VAT is levied on imports at standard rate of 19%

Argentina
• Import duties range from 0%-35%
• In addition to importation tariffs, companies importing will also pay other fees including VAT at 10.5% or Cost, Insurance and Freight (CIF) 21%
• Personal imports sent via post with a value of US$25 are exempt from import duty and taxes

http://madb.europa.eu/madb/indexPubli.htm

What about returns?

You need to have a local address for returns.

How do I get started?

Fill out a pre-boarding form (we can supply this). Once completed, you’ll need to provide the following information:

  • W9
  • First Name
  • Last Name
  • Email
  • Display Name
  • Company Address
  • Phone
  • Logo: 298x118px: max weight 6KB (png o jpg)
  • Accept our Terms & Conditions

More FAQs? Click here